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Guarantee - Shipping & FAQ's


Old Orchard Beach Luxury Fine Art print pieces by Thomas Schoeller


Ordering & Shipping Info

My Fine Art print formats can be purchased directly from individual image pages. This website is https Secure and designed for a smooth effortless transaction. 

Order by Phone and Save 15%

If you prefer to order by phone. I can be reached at 860-671-0263. Be sure to leave your name and phone # if I'm unavailable to answer immediately. Procuring your fine art piece(s) by phone allows me to offer a free consultation and answer any questions you may have about my work or a print format. A 15% incentive off ANY pieces you order by telephone makes it worth your time.

General Shipping Information

  •  Standard Ground is FREE for orders shipped to Lower 48 USA state destinations.
  •  2nd Day Air is an extra cost option
  •  International Shipping Orders may incur additional taxes and duties depending on destination. Shipments outside the USA are charged at full cost. Allow a minimum of 2-3 business days to provide you with shipping cost estimate. I'll email you to verify the full details of your order and Ship To address. 
  • Once you approve, I will email an Invoice to you. Payments MUST be in USA dollar funds only!  Once your payment is verified, I will then begin to process the order.

Damage Claims and Important Carrier Requirements

Shipping - Handling Damage Claims If your package is visibly damaged during transit DO NOT accept it. Otherwise, carefully inspect your packaging prior to accepting for any visible signs of wear on the shipping container no matter how minor, and simply make a note with the carrier so they can document it.

Carrier Requirements: Very important! Any damage to my artwork that occurs during shipment is eligible for a replacement, however, be sure to note: Due to shipping carrier requirements this must be reported back to me within 36 hours of arrival. The shipping agent notifies me of the exact moment the package arrives at your destination.

Proof of Damage: Provide me with clear/sharp photographic images showing the handling damage to the artwork after you notify me.  Once approved, a replacement will be placed into production and shipped out to you.

Inspect your Thomas Schoeller Fine Art prints once they arrive


Carefully inspect your shipment contents and report ANY shipping/handling damage to me within 36 hours of arrival


Frequently Asked Questions 


What Are the Biggest Advantages to your HD Plaques and HD Acrylic Mounted Print Formats?

The advantages are many!  Both my Plaque and Acrylic mounted pieces offer a combination of durability and almost a three-dimensional quality along with unmatched beauty. They are easily cleaned with a soft, damp cloth. Most importantly, the archival quality art prints are fully encapsulated behind UV protectant covering that protects it from the harmful effects of sunlight, dust, and even the occasional fingerprint smudge. In the case of my Acrylic format, prints are encapsulated behind 1/4" crystal clear acrylic sheets cut and diamond polished to perfection.

Another huge advantage of these print formats is there is NO visible framing or distracting matboard. Frames are recessed and mounted behind the pieces for a clean and modern appearance, and a french cleat hanging solution assures you of a secure wall mount and perfectly level display all the time. This mounting application is called a Float Mount, which stands the art piece about 3/4" off the wall creating that unique floating appearance.

Can I bring my HD Plaques or Acrylic Format Fine Art pieces to be externally framed?

Absolutely. Any qualified local art framing studio can handle this for you. Both Acrylic and Plaque formats look wonderful with or without traditional frames. Read my suggestions here in Framing Acrylic Prints    You will not require the recessed float mount frame attached to the rear of the Acrylic of Plaque format pieces. Also, there is no need to mount, add a mat or place glass in front of my HD Acrylic or Plaque Mounted pieces. Just ask them to drop it into a frame of your choice, and you are done!

 Plaque Mounted Print placed into a traditional frame

Above image shows a PlaqueMounted Piece in a traditional frame with a cloth liner


Best way to Light HD Acrylic, HD PlaqueMounted Prints or Chromaluxe Metal pieces in my home for that Professional Gallery Look?

This is a GREAT question asked by clients and yes, properly illuminating my large format pieces in your home makes an impactful difference. My Acrylic glass pieces and my Plaque-Mounted pieces have phenomenal vivid colors and details that really come to life when combined with the best lighting methods. If you can install simple track lighting or an Art light fixture this is always the best start. If you have a track that accepts low voltage 2-pin socket bulbs you can purchase SoLux Bulbs which may be the ultimate solution. Otherwise, traditional screw-in track bulbs or even ceiling mounted recessed lights will accept LED bulbs.  With LED's, the artwork can truly be seen and appreciated as it was intended.   

Proper track lighting for illuminating Thom Schoeller print formats on walls

Above is typical track lighting which can accommodate LED bulbs

What About Large-Scale Decor Projects? 

If you have a large scale project I would be pleased to offer my personal assistance over the phone to complete your vision. I've worked with Art project managers for corporate interior designers, and have vast experience with nature-inspired Eco-art therapy pieces needed in Healthcare facilities and Spas.

Thom, do you have a page on Facebook?

Short answer, yes!  The link is found right here on the very bottom of this page. Feel free to Like and Follow, use messenger to contact me or provide feedback on my new works!

Am I represented by Dealer or Commercial Art Galleries?

No, I am not represented by a Commercial Gallery, and there is no reason for me to be. Traditionally, gallery representation has been a rite of passage for artists. Many commercial /dealer gallery owners would love to make you believe that is still the case. The facts are, traditional dealer/commercial art galleries have been closing their doors since 2006, and that number has increased significantly since 2015.

     - Photography and Dealer Galleries Don't Mix

I have found that my specific genre of work, Fine Art Nature photography, and "art dealer galleries" don't always make a good pairing. Experience has taught me Dealer art galleries are less than enthusiastic when it comes to marketing and promoting the genre. They have not stayed fluent with modern advances of high-definition/ high-resolution Fine Art print mediums or what goes into creating a beautiful print. I prefer to be available for clients to speak directly with me in person, allowing them to hear and see my enthusiasm for what I do. 

     - What influences Art Galleries Behavior?

Photo enthusiast tend to be bothersome. What's so unfortunate is countless amateur "point and shoot enthusiast" and iPhone users take snapshots and fancy themselves as a marketable artist! Of course, the next step is to approach an Art Gallery and beseech them to accept their neophyte efforts. This takes it's toll on gallery curators understandably.

I've discussed these matters at length with countless colleagues in the Fine Art Nature photography business. In the end, we all agree that dealer and commercial galleries do not keep up with the modern day print medium technologies that serious nature & landscape photographers use for creating amazing display pieces. How do we counter this issue? We open our own Fine Art Galleries featuring our own work.

Are your Prints available as Traditionally Matted and Framed on the website? 

No. As my art career continues to progress, I've navigated further from older, tired ways of presenting fine art prints and embraced the emergence of modern-day HD print technologies with hidden recessed framing and more secure load bearing mounting techniques. 

Old traditional photographic print methods were hinge mounted and surrounded by a cut matboard, placed behind heavy brittle glass sheet and then dropped into a frame. Everything about the old method took away from the aesthetics, and the matboard, frames, and glass are severely marked up by framing shops. Choosing a frame and mat color for a photographic print should also be done in person. 

Typical Issues with Traditional Framed - Matted prints

- Outgassing & fogging behind the glass - Flimsy wire hangers - Prints curl and buckle due to humidity - Frames and mats are a distraction - Obscuring glare created by the cheap glass - Extreme weight and brittleness - Difficulty keeping clean  

There are still countless masses of photographers out there that only know of outdated print media. It's my personal choice to present my works on unique, progressive print formats such as the HD Plaque Mount Format and HD Acrylic Face Mount format. If you prefer to have my work behind cut matboard and placed in a frame, I do make the Print Only option available which is the lowest price point we offer.

Do I Offer Canvas Gallery Giclee' Wraps? 

No, I do not make this option readily available on my website. I personally do not like my fine art photography on Canvas Gallery Wraps, and I loathe the quality of most canvas prints. When I photograph nature scenery, it's my goal to capture as much resolution and detail as I possibly can and unfortunately Canvas material does neither.  If you feel very strongly for some reason to have my work ordered as a Canvas Gallery Wrap, I have found a Canvas product that meets "good standards" for quality and am willing to work with you and provide you a quote. Please contact me about this. 



Thom Schoeller's personal Satisfaction guarantee for his Luxe print products


I am absolutely committed to providing you with a wonderful personal service experience and very high-quality Fine Art print products. I have shipped art prints to over a thousand happy clients throughout the USA, Canada, Australia, and Europe and of course, I look forward to having many more join them. That being said, you can rest assured I will treat you right and will work to ensure your satisfaction. 

Our Full 1-Year Workmanship & Quality Guarantee for Premium Luxury Print Formats

I firmly stand behind the workmanship and quality of my Premium Luxury HD Acrylic Gallery mounted prints, ChromaLuxe MetalPrint photo panels, and HD Plaque mounted pieces with a Full 1-year guarantee. These are the ultimate in fine art photographic display options, period. They are archival quality and I work exclusively with the best professional print labs in the USA to handcraft each custom order.

Hanging Systems Policy

I recommend using the hanging systems offered on my website. Never alter a float mounted hanging method to a wire-hanger style. If my pieces are altered or modified in any manner that voids the 1-year guarantee.

Cleat wall hanging solution by Thom Schoeller photography

My HD Acrylic and Plaque Mounted pieces are float mounted with hidden recessed cleat hanger framing. Altering this voids my guarantee


Our Poster Proof Option is Unmatched!

Poster Proofs - This is a really great opportunity for any prospective client intrigued about investing in any of my large format premium Fine Art pieces. Purchase a poster proof (print only) to experience the artwork at home as a sample proof in sizes up to 24" maximum width or height. The poster proofs are only half the cost of my Fine Art - Print Only option. They are great looking prints, but since they are not technically museum grade-archival quality the investment is minimal. If you decide to move forward with owning any Premium Luxe HD Acrylic or ChromaLuxe MetalPrint within 7 days, I will credit the full cost of the poster proof and is now yours to keep, for free. Oh, and by the way, you don't have to order the same print as the sample. 

How to Order a Poster Proof? - Call me by phone or use the Contact form in the Menu above. I will send you an invoice by email to purchase your poster proof.

A poster proof is only half the cost of my Print Only option - available at 24" maximum dimension


Poster proofs are just half the cost of my Print Only option - Available up to 24" maximum dimension


Print Quality -  Defects 

Print Quality and Defects  Contact me within 2 days of receiving your order. It is very important that you carefully inspect your piece in good light when it arrives. If the issue is workmanship quality or defect related, I'll provide a replacement. I require good clear and sharp photos of the defect to approve a claim. Once approved, a replacement goes into production and is shipped right out.  

Photographic paper prints (Print Only) are not returnable or refundable once you have them mounted, framed or placed into a frame

I Cannot Guarantee Your Indoor Lighting is the Best Display Lighting:   It's always said, the most beautiful art pieces displayed in less than ideal lighting always look bad. As luminous as my HD Luxe pieces are, they still require proper lighting to look their most amazing. I cannot guarantee your indoor lighting quality, so do not judge the detail and overall quality of the piece until you are able to view it in proper lighting or outdoors in bright light.

Visual Assistance Tools are available on my website to help you examine intimate details of my works comparable to viewing a 20" print in person. I suggest exploring my site on a desktop monitor or a similar laptop/ iPad device. Use the "toggle tool" to view the entire artwork larger or the "magnifying glass tool" to view smaller areas in a better resolution. No time limits are in place, so please relax and explore.


General Returns Policy

If you are not happy for reasons outside of and beyond the "Quality & Workmanship" guarantee (stated above) I do have a 15-day return policy.  

If - within 15 days of owning any piece you are unhappy, for reasons beyond a defect, shipping damage, quality or appearance issues, and you did not alter or modify the piece in any manner I will accept the return under the following terms. Keep in mind, there may be an instance where this may not apply, but that is taken by individual case. 

  • The patron is responsible for all shipping cost and handling fees for returned merchandise. 
  • Returned merchandise must be repackaged in the same shipping carton they arrived in. These cartons are specifically designed for safe artwork transport.
  • Returned merchandise should be insured for its full value 
  • Ordering the "incorrect size" for your application is not the fault of the merchant. Every piece that ships are custom made to your specifications when you placed the order.  


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Description of Policy from Merchant:

I am committed to providing you with a wonderful personal service and high-quality Fine Art print products when you place your order. I've sold my artwork to over a thousand happy clients and would love to add you to the list of satisfied art lovers. I have a Full 1-Year warranty on my Luxe Products which include all options of my HD Acrylic Mounted pieces and ChromaLuxe MetalPrint photo panels. I offer FREE replacement for any artwork damaged during the Shipping/Handling phase, and also provide FREE replacement for any piece with a defect or quality issue you notice within 7 days. To view our full Policies on how we handle any Exchanges, Replacements or Returns please follow this link.


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Description from Merchant:

Descriptions of each Fine Art presentation are available for you to read by hovering Presentation Options in the menu options at the top of each page. Left click on ANY of the media presentations that I offer.

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